All clients — individuals and businesses — must complete a one-time KYC and AML onboarding before trading. This is a legal and compliance requirement that protects both you and us.
Know Your Customer (KYC) and Anti-Money Laundering (AML) are legal requirements for any financial service. Here is why they matter.
Verified clients are less likely to be defrauded. Onboarding confirms we know exactly who we are dealing with before any funds move.
KYC and AML compliance is required under Zambian financial regulations. No trading — online or offline — begins without completed onboarding.
AML checks ensure funds are from legitimate sources. This protects the integrity of all transactions on our platform.
Onboarding is completed once. After approval you trade freely without repeating the process, unless your details change significantly.
All documents and information submitted during onboarding are used solely for KYC and AML verification. They are stored securely and never shared with third parties without your consent or legal obligation.
For personal trading accounts. One-time process — takes approximately 10 minutes.
Send all documents via WhatsApp to +260 974 367 364 or by email to info@blockchain.co.zm.
We review submissions within 1 business day and confirm approval by the same channel you used to submit.
Submitting your documents takes about 10 minutes. Review and approval typically happens within 1 business day, often the same day.
Blurry, cropped, or poorly lit photos will delay your approval. Ensure all text on your ID is fully visible and legible before submitting.
For companies, partnerships, NGOs, and any entity trading on behalf of an organisation. Business onboarding requires both entity and director verification.
We may require a list of all beneficial owners holding 25% or more of the business. Each beneficial owner may be required to submit personal KYC documents as well.
Businesses based outside Zambia using our procurement payment service must complete full business KYC before any supplier payments are made. Equivalent registration documents from your home country are accepted.
Depending on the nature of the business, transaction volumes, or countries involved, we may request additional documentation. We will always communicate clearly about what is needed and why.
Once approved — whether you are an individual or a business — you can trade online or offline.
Use the homepage calculator to get a quote, submit your order, and complete payment via bank transfer or mobile money. Fast, traceable, and fully documented.
Offline / cash trading is available to approved clients only. Subject to our cash terms and conditions. Contact us after approval to arrange an offline transaction.
Contact us on WhatsApp or email to begin. Tell us whether you are onboarding as an individual or a business and we will guide you through every step.
We acknowledge your message and confirm whether you are being onboarded as an individual or business.
We tell you exactly what we need. You send everything via WhatsApp or email at your convenience.
Our team reviews your submission. We may ask for clarification or additional documents if needed.
Once approved we confirm your account is active and you can begin trading immediately.